1. Shipping from Korea
BOK fulfils approved wholesale orders from Korea using the shipping method selected for the order. Availability, carton count, destination and customs requirements can affect dispatch timing.
2. Dispatch and tracking
Tracking or shipment references are provided when available. Delivery estimates are not guarantees and may change because of carriers, customs, weather or destination handling.
3. Check your delivery
Inspect cartons and products promptly after delivery. Keep the outer packaging and take clear photos if an item is damaged, missing or different from the confirmed order.
4. Return authorisation
Contact BOK through the 1:1 Inquiry within 7 days of receipt if there is a delivery problem. Returns must be reviewed and authorised before products are sent back.
- Include the order number and affected quantities.
- Attach photos of the carton, shipping label and products.
- Wait for return or disposal instructions from BOK.
5. Review outcome
After reviewing the evidence, BOK will confirm whether replacement, credit, refund or another resolution applies. Change-of-mind and resale-condition requests are assessed separately before any return is approved.
Contact BOK support before placing or returning an order.