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Frequently Asked Questions
What is the Minimum Order Amount (MOA)?
BOK is Australia's first B2B platform with Zero Minimum Order Amount (NO MOA). You can order as little as 1 box with total flexibility.
How long does international shipping take?
We ship 100% genuine products directly from Korea. Depending on the shipping method, it generally takes 5-10 business days after dispatch. We offer a Free Shipping Policy to maximize your margins.
What payment methods do you accept?
We accept Bank Transfers (T/T), Credit Cards, and PayPal. For large bulk orders, a separate invoice can be issued upon request.
What is your Return/Exchange policy?
If you receive defective products, please contact us within 7 days of receipt through our 1:1 Inquiry with photos attached. We will assist you with an exchange or refund promptly.